Help

Products

Products published in Teknosa are shipped from our stocks after ordering.

The prices on the product pages of Teknosa are prices excluding VAT.

Security

SSL, or Secure Sockets Layer, is an encryption-based Internet security protocol. It was first developed by Netscape in 1995 for the purpose of ensuring privacy, authentication, and data integrity in Internet communications. SSL is the predecessor to the modern TLS encryption used today.

A website that implements SSL/TLS has "HTTPS" in its URL instead of "HTTP".

• In order to provide a high degree of privacy, SSL encrypts data that is transmitted across the web. This means that anyone who tries to intercept this data will only see a garbled mix of characters that is nearly impossible to decrypt.
• SSL initiates an authentication process called a handshake between two communicating devices to ensure that both devices are really who they claim to be.
• SSL also digitally signs data in order to provide data integrity, verifying that the data is not tampered with before reaching its intended recipient.

There have been several iterations of SSL, each more secure than the last. In 1999 SSL was updated to become TLS.

Order

You can order from Teknosa as a member. To become a member, simply click on the "Register" button on the main page. Plus it's completely free!

If you are going to create an order after completing your membership transactions;

• Find the parts you need by vehicle, part code or OEM number.
• Click Request Quote on each product, or add it to your cart.
• Open your cart, check the quantities and choose your delivery address.
• Send the list as a quote request. Our sales team will send you a quote by email.
• Follow your quote requests and orders under My Orders in your account.

If you have placed an order, it is not possible to add products to your order later. If the status of your order is suitable, you can cancel your current order and create a new order or order the other product you want to buy separately.

If the product you ordered is available in stock, your reservation is made immediately, your invoice is issued and the product is packaged and shipped. At this stage, you will see the text "Your order is being prepared" next to the product you ordered.

"Preparing" warning is the status that appears in the period from the time the product you ordered is supplied until the invoice is issued and delivered to the cargo company.

After the product you order is supplied and packaged, its invoice is issued and delivered to the cargo company. While your order is in the shipping process, its status will appear as "Shipping".

You can access the status information of the products in your order from the "My Orders" section on the "My Account" page.

You can cancel a quote request from My Orders until our team has processed it. Once an order is being prepared, please contact our sales team.

Shipping - Delivery

Our contracted courier companies deliver to every region of South Africa, but the delivery day or method may vary for some special regions.

After logging in to Teknosa, you can access your cargo tracking information by following the steps "My Account - My Orders - Order Tracking" respectively.

After your order is approved, your order is delivered to the cargo company after the preparation of your product and invoicing. After your order is delivered to the cargo company, the delivery time of your products may vary depending on the delivery address and the delivery speed of the cargo company. You can get detailed information from the relevant cargo company.

You can access the information of the courier company that will deliver your order on the "My Account - My Orders - Order Detail" page, respectively.

When your orders from Teknosa are delivered to your address, after signing the cargo delivery receipt, we recommend that you open and check the cargo package, even if there is no problem with the cargo package. If there is any mistake in the package content or if the products are damaged, you should have the cargo officer prepare a damage assessment report and contact us.

If the cargo companies we work with cannot reach anyone at the delivery address, they leave a compass at the door. On this compass, there are addresses and telephone numbers of the cargo branch that delivers to you. The cargo branch will keep your parcel for 3 days and if it cannot reach you, it will send your order back.

When you cannot receive your cargo because you are not at your address, you can reach your cargo branch according to the information on the compass and get detailed information about the delivery.

In accordance with our agreement with our cargo companies in order to ensure the safety of the order owner, deliveries are not made from the cargo branches. The delivery of the products is made to the address you specified at the order stage. If you have provided cargo branch delivery information during order creation, your order will not be sent to you.

Invoice

Your invoice will be sent according to the choice you made during order creation.

f you wanted your invoice to be sent with the product at the order stage, your invoice will be placed in a transparent bag on the cargo package.

If you have requested that your invoice be sent separately from your order, it will be sent within 7 days of delivery.

Due to financial obligations, the invoice of all kinds of products is displayed on the outer surface of the box in a legible manner, indicating the products inside.

If you have requested the invoice separately from the product at the stage of order creation, your invoice will be sent by mail within 7-10 business days following the delivery of the product.

To update your membership information, go to the "My Account" menu in the upper right corner of the main page and follow the "My Account Settings" - "Update My Information" directions, respectively. Your information will be updated when you make the necessary changes on the "Update My Information" page and click the "Save" button.

Click on "Forgot Password" on the "Member Login" page. A link will be sent to your e-mail address immediately after you enter the e-mail address you used while signing up and the characters specified for security check in the relevant boxes. You can create a new password by clicking the link sent, and continue shopping safely.

You can also change your password on the "My Account" page at any time.

Return - Refund Policy

You can open a return request from the Dashboard by viewing the order details of the product you want to return.

Products are subject to availability.

Product/s may not be specific to the advertised product and may differ marginally from the product delivered.

Price/s advertised are subject to change if the manufacturer increases its prices or the value in foreign currency increases.

Persons using this website must be over the age of 18 years and financially able to enter into a transaction.

Such person/s will be personally liable for any orders placed on the website.

Once an order is placed, the product/s will be sourced and an invoice will be presented, confirming the product/s ordered, the value of the order and costs of delivery for the order.

If the product/s was priced erroneously on the website, sufficient notice will be given of the error and the invoice presented will reflect the correct price of the product/s.

Payment by EFT will be effected on receipt of the invoice, thereby confirming agreement with the product/s and the price/s thereof and the delivery charges therefor.

The order will be despatched once the funds have cleared in the company bank account.

Notice will be given once the order has been despatched.

We will not be responsible for any delays in delivery due to circumstances beyond our control. (Deliveries are managed by third parties contracted to Teknosa; Teknosa is not liable for delays on the part of the courier.)

Return of a product, unless the product received by you is damaged or wrong, delivery to Teknosa will be at your own costs.

unless the product returned is damaged or wrong, returns will attract a handling fee of 10% (Ten percent).

Products used or damaged will not be eligible for refund.

Refunds will be processed and paid to your bank account within 14 business days of approval of the return product/s.

Products displayed on our website are advertised without any guarantees, conditions or warranties as to their accuracy.

Teknosa, its directors, employees and such other affiliates are hereby indemnified from any third-party claims, liability or damages arising from use of this website.

Request for Access to Record

This form is used to request access to records held by our organization in accordance with the Promotion of Access to Information Act (PAIA). You have the right to access any information that we hold about you or that may be relevant to your needs.

Any person or entity may request access to records. This includes South African citizens, permanent residents, foreign nationals, and legal entities such as companies or trusts.

When submitting a request, you must provide sufficient detail about the records you are seeking, including the reference number (if known), any further particulars, and the form of access required (inspection, copies, or other format).

A request fee may be payable when submitting your request. Additional access fees may apply depending on the form of access granted. You will be notified of the applicable fees before processing your request.

Your request will be processed within 30 days from the date of receipt. We will notify you of the decision and any fees payable. In some cases, this period may be extended by an additional 30 days if necessary.

Outcome of Request and Fees Payable

This form provides details about the outcome of your access request and the fees that may be payable. Once your request has been processed, you will receive notification regarding the decision and any applicable charges.

Your request may be granted in full, granted in part with certain information withheld, or refused. The decision will be communicated to you in writing along with reasons for any refusal or partial granting.

Fees are calculated based on the form of access granted, the number of pages, and the time required to search for and prepare the record. This includes photocopying costs, postal fees (if applicable), and any other reasonable charges as prescribed by law.

Payment can be made via bank transfer, credit card, or other approved payment methods. You must make payment within the specified timeframe to receive access to the requested records.

Once payment is confirmed, the records will be made available for inspection at our offices, sent to you by post or email, or provided in the format you requested. You will be notified when the records are ready for collection or dispatch.

If you are not satisfied with the outcome of your request, you have the right to lodge an internal appeal or apply to the courts for review. You may also lodge a complaint with the Information Regulator.

PAIA Manual - Promotion of Access to Information Act

This PAIA Manual is compiled in terms of Section 51 of the Promotion of Access to Information Act, No. 2 of 2000 (PAIA). It provides information about our organization, the types of records we hold, and how to request access to these records.

PAIA gives effect to the constitutional right of access to information held by the State and any person that is required for the exercise or protection of any rights. It promotes transparency, accountability, and effective governance across all sectors.

This manual includes our company registration details, contact information, and the details of our Information Officer who is responsible for handling PAIA requests. All requests should be directed to the Information Officer.

We maintain various categories of records including company records, personnel records, customer records, financial records, and operational records. Some records are automatically available, while others require a formal request.

To request access to records, you must complete the prescribed request form (Form 02) and submit it to our Information Officer. The request must provide sufficient detail to enable us to identify the record(s) and the requester.

A request fee is payable upon submission of the request. Additional access fees may be charged for reproduction, search, and preparation of records. The fee structure is prescribed in the regulations and is detailed in this manual.

Access to records may be refused on certain grounds as specified in PAIA, including mandatory protection of privacy of third parties, commercial information, and confidential information. Any refusal will be communicated in writing with reasons.

If you are dissatisfied with our decision regarding your request, you may lodge an internal appeal, apply to the courts, or lodge a complaint with the Information Regulator within the prescribed timeframes.

For all PAIA-related queries and requests, please contact our Information Officer at the details provided in the manual. We are committed to responding to all requests within the statutory timeframes.

Privacy Notice - Protection of Personal Information

Teknosa 999 (Pty) Ltd recognises its accountability under the Protection of Personal Information Act (POPIA) and other privacy protection legislation. We are committed to protecting your personal information and maintaining a trust relationship with all our stakeholders, clients, suppliers, and service providers.

Personal information means any information relating to an identifiable living person or existing legal entity. This includes race, gender, contact details, ID numbers, financial information, employment history, email addresses, phone numbers, location information, biometric data, personal opinions, and any correspondence that would reveal personal details.

We collect personal information directly from you through purchase orders, credit applications, contracts, invoices, and other business transactions. For clients, we collect business details, contact information, banking details, and identification information. For suppliers and service providers, we collect business registration details, banking information, and contact details.

We only process your personal information for lawful purposes when: you have consented; it is necessary to perform under a contract with you; the law requires or permits it; it is required to protect legitimate interests; or when processing on behalf of a child with parental/guardian consent.

Special personal information includes religious beliefs, race, ethnic origin, trade union membership, political beliefs, health information, biometric information, and criminal behaviour records. We only process this information with your explicit consent, when legally required, for exercising legal rights, for certain research purposes, or when you have made the information public.

We use your information for invoicing, processing debit orders, service delivery, contacting you, audit and record keeping. We collect business details, registration numbers, VAT numbers, banking details, contact information, physical and postal addresses, and email addresses as necessary for our business operations.

We may share your information with third-party service providers including auditors, IT service providers, delivery service providers, regulatory bodies, law enforcement agents, and government agencies. We may also share information when required by law, legal process, or to protect rights and safety. We do not share information across borders.

You have the right to: request access to your information; change or correct inaccurate information; request deletion of information; object to processing based on legitimate interest; retract consent; and request restriction of processing. We retain your information while providing services or where legally obligated, and some information is kept after our relationship terminates for legal compliance and security purposes.

We have implemented appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal information is limited on a business need-to-know basis and subject to confidentiality obligations.

For queries, contact [email protected]. Our Information Officer is Vinay Naidoo ([email protected]). Deputy Information Officers are Ramazan Usyal ([email protected]) and Chad Johnson ([email protected]). You have the right to lodge a complaint with the South African Information Regulator.