How can I order from Teknosa?

You can order from Teknosa as a member. To become a member, simply click on the "Register" button on the main page. Plus it's completely free!


If you are going to create an order after completing your membership transactions;

• Add the product you like to your shopping cart by clicking the "Add to Cart" button.
  
• After selecting your products, click on the “Complete Shopping” button and you will come to the delivery information screen. After filling in the delivery and billing address information, choose your cargo from the bottom of the page.,
• Under order summery  you reach the payment information screen. Choose the one that suits you best from the payment options presented here.
  
• After making your payment selection, you can proceed to the order confirmation screen by clicking the "Continue" button. You can confirm your order by clicking the "Confirm Order" button on the top right of the screen only once.
  
• On the new page that opens, you will see the order number given to you by the system. You can track your order from the "My Orders" area at the top of the home page or from the "My
• Orders" area just below the "My Account" menu in the upper right corner.
  

Can I add products to the order I created?

If you have placed an order, it is not possible to add products to your order later. If the status of your order is suitable, you can cancel your current order and create a new order or order the other product you want to buy separately.

What does "Your order received" mean?

If the product you ordered is available in stock, your reservation is made immediately, your invoice is issued and the product is packaged and shipped. At this stage, you will see the text "Your order is being prepared" next to the product you ordered.

What does the warning "Preparing" mean?

"Preparing" warning is the status that appears in the period from the time the product you ordered is supplied until the invoice is issued and delivered to the cargo company.

What does the message "Shipping" mean?

After the product you order is supplied and packaged, its invoice is issued and delivered to the cargo company. While your order is in the shipping process, its status will appear as "Shipping".

How will I track the status of my order?

You can access the status information of the products in your order from the "My Orders" section on the "My Account" page.

I want to change the product in my order.

Your payment transactions are completed at the order stage. Therefore, the price of the new product you choose in the product exchange process should be the same or lower than the price of the product in your order. Product exchange can only be performed when your order is in the "Your order received" status.

I want to cancel the product in my order.

If all of the products in your order are in the "Pending For Payment" or "Preparing" status, you can cancel your order online.

I want to cancel my cargo order.

If all of the products in your order are in the "Pending For Payment" or "Preparing" status, you can cancel your order online by using the "My Orders" tab. If your product is in cargo, you can return the product by not receiving it when it arrives at your cargo address.