Privacy Notice - Protection of Personal Information

Introduction

Teknosa 999 (Pty) Ltd recognises its accountability under the Protection of Personal Information Act (POPIA) and other privacy protection legislation. We are committed to protecting your personal information and maintaining a trust relationship with all our stakeholders, clients, suppliers, and service providers.

What is Personal Information?

Personal information means any information relating to an identifiable living person or existing legal entity. This includes race, gender, contact details, ID numbers, financial information, employment history, email addresses, phone numbers, location information, biometric data, personal opinions, and any correspondence that would reveal personal details.

When and Where We Collect Information

We collect personal information directly from you through purchase orders, credit applications, contracts, invoices, and other business transactions. For clients, we collect business details, contact information, banking details, and identification information. For suppliers and service providers, we collect business registration details, banking information, and contact details.

When We Process Your Information

We only process your personal information for lawful purposes when: you have consented; it is necessary to perform under a contract with you; the law requires or permits it; it is required to protect legitimate interests; or when processing on behalf of a child with parental/guardian consent.

Special Personal Information

Special personal information includes religious beliefs, race, ethnic origin, trade union membership, political beliefs, health information, biometric information, and criminal behaviour records. We only process this information with your explicit consent, when legally required, for exercising legal rights, for certain research purposes, or when you have made the information public.

How We Use Your Information

We use your information for invoicing, processing debit orders, service delivery, contacting you, audit and record keeping. We collect business details, registration numbers, VAT numbers, banking details, contact information, physical and postal addresses, and email addresses as necessary for our business operations.

How We Share Your Information

We may share your information with third-party service providers including auditors, IT service providers, delivery service providers, regulatory bodies, law enforcement agents, and government agencies. We may also share information when required by law, legal process, or to protect rights and safety. We do not share information across borders.

Your Rights and Obligations

You have the right to: request access to your information; change or correct inaccurate information; request deletion of information; object to processing based on legitimate interest; retract consent; and request restriction of processing. We retain your information while providing services or where legally obligated, and some information is kept after our relationship terminates for legal compliance and security purposes.

Security Measures

We have implemented appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal information is limited on a business need-to-know basis and subject to confidentiality obligations.

Contact Information

For queries, contact [email protected]. Our Information Officer is Vinay Naidoo ([email protected]). Deputy Information Officers are Ramazan Usyal ([email protected]) and Chad Johnson ([email protected]). You have the right to lodge a complaint with the South African Information Regulator.

Policy Updates

We may modify this privacy notice from time to time as required by changes in legislation. Material changes will be communicated through our services. Your continued use of our services indicates acceptance of the updated privacy notice.

Download Notice:Click here to download the complete Privacy Notice (PDF)