Is cargo delivery made to my address?

Our contracted courier companies deliver to every region of South Africa, but the delivery day or method may vary for some special regions.

How can I access the cargo tracking number of the products in my order?

After logging in to Teknosa, you can access your cargo tracking information by following the steps "My Account - My Orders - Order Tracking" respectively.

When will my order be delivered to me?

After your order is approved, your order is delivered to the cargo company after the preparation of your product and invoicing. After your order is delivered to the cargo company, the delivery time of your products may vary depending on the delivery address and the delivery speed of the cargo company. You can get detailed information from the relevant cargo company.

You can access the information of the courier company that will deliver your order on the "My Account - My Orders - Order Detail" page, respectively.

What should I pay attention to during delivery?

When your orders from Teknosa are delivered to your address, after signing the cargo delivery receipt, we recommend that you open and check the cargo package, even if there is no problem with the cargo package. If there is any mistake in the package content or if the products are damaged, you should have the cargo officer prepare a damage assessment report and contact us.

What if the cargo cannot find me at the delivery address?

If the cargo companies we work with cannot reach anyone at the delivery address, they leave a compass at the door. On this compass, there are addresses and telephone numbers of the cargo branch that delivers to you. The cargo branch will keep your parcel for 3 days and if it cannot reach you, it will send your order back.

When you cannot receive your cargo because you are not at your address, you can reach your cargo branch according to the information on the compass and get detailed information about the delivery.

I want to receive my parcel from the branch.

In accordance with our agreement with our cargo companies in order to ensure the safety of the order owner, deliveries are not made from the cargo branches. The delivery of the products is made to the address you specified at the order stage. If you have provided cargo branch delivery information during order creation, your order will not be sent to you.